Frequently asked questions

 

We know that planning a journey can raise many questions. That is why we have gathered answers to the most common questions about De la Tierra Travels journeys in one place – making it easy for you to find the information you need.

If you cannot find the answer here, you are always welcome to contact us. We are happy to help.

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Before You Book

What types of journeys do you offer?
We offer two types of gastronomic expeditions:

• Private Group Journeys: Bespoke, tailor-made journeys for your own group of friends, family, or colleagues. You choose the dates, and we design the itinerary around your interests.

• Seasonal Expeditions: Pre-planned, small-group journeys open to individual travellers. These follow the rhythm of the Spanish harvest – from truffle hunting in autumn to paella by the sea in summer.

How large are your groups?
Our groups are small and exclusive, typically 6–13 guests. This ensures a personal, immersive experience for everyone.

Can I book a private journey for my own group?
Absolutely. We specialise in bespoke private journeys for groups of friends, families, or corporate teams. Contact us to discuss your requirements, and we will create a journey tailored to your group.

What is included in the price?
Your package includes:

• Accommodation in exclusive, private properties

• All meals as specified in the itinerary, prepared by your private chef

• Private transfers from Valencia (or another agreed meeting point)

• All activities and experiences listed in the programme

• The services of your personal guide (Elin) throughout the journey

Flights to and from Spain are not included unless otherwise stated.

Do I need to speak Spanish?
Not at all. Your guide speaks fluent English and Swedish, and all activities are conducted in English or Swedish. Local experts and guides speak Spanish and English.

Is the journey suitable for solo travellers?
Yes. Many of our guests travel solo and join our seasonal expeditions. It is a wonderful way to meet like-minded people who share a passion for food, wine, and authentic travel.

What is the minimum age for your journeys?
Our journeys are designed for adults. However, we can accommodate families with older children on private group journeys. Please contact us to discuss your specific needs.

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Payment & Booking

How do I book a journey?
To book, simply contact us with your preferred dates and group size. We will send you a detailed proposal and booking form. Your booking is confirmed once we receive your completed form and full payment.

What are your payment terms?
Full payment of the total package price is required at the time of booking to secure your reservation. We accept:

• Bank transfer (IBAN provided on invoice)

• Credit/debit card (via Stripe or PayPal – a 2.5% surcharge applies)

• Invoice for corporate clients (payment terms: 14 days net)

Can I pay in instalments?
We currently require full payment at the time of booking. If you have special circumstances, please contact us to discuss options.

What currency are your prices in?
All prices are quoted in Euros (EUR). For your convenience, we recommend checking the current exchange rate before making a payment.

Do you offer gift certificates?
Yes, we can arrange gift certificates for special occasions. Please contact us for more information.

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Cancellation & Changes

What is your cancellation policy?
All cancellations must be made in writing via email. The cancellation fee is based on the date we receive your written notice:

Can I transfer my booking to someone else?
Under certain circumstances, you may transfer your journey to a family member or friend. Please contact us as soon as possible to discuss the possibilities and any applicable fees.

What happens if you cancel the journey?
We reserve the right to cancel a journey if the minimum group size is not met (minimum 6 guests). In this case, you will receive a full refund of all payments made. We will notify you at least 20 days before departure (for journeys longer than 6 days).

What happens in case of Force Majeure?
In the event of unavoidable and extraordinary circumstances beyond our control (e.g., natural disasters, pandemics, travel restrictions), we will work with our suppliers to reschedule your journey where possible, offer a credit note valid for 24 months, or provide refunds to the extent we are able to recover funds from our suppliers. Please see our [Terms & Conditions] for full details.

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Travel Insurance

Do I need travel insurance?
Yes, we strongly recommend that all guests purchase comprehensive travel insurance from the date of booking. Your policy should cover:

• Trip cancellation and interruption

• Medical expenses and emergency repatriation

• Loss or theft of luggage and personal belongings

• Force Majeure events

Travel insurance is not included in your package price.

Can you help me arrange insurance?
We do not sell insurance directly, but we are happy to recommend providers. Please contact us for guidance.

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Before You Travel

What should I pack?
We recommend packing:

• Comfortable walking shoes (for market visits, truffle hunts, and vineyard walks)

• Weather-appropriate clothing (layers are recommended, as mountain temperatures can vary)

• A hat, sunscreen, and sunglasses for sunny days

• A reusable water bottle

• A notebook or journal for your gastronomic discoveries

• Any personal medications

What is the weather like?
The Sierra de Gúdar region enjoys a Mediterranean mountain climate. Summers are warm and dry, while winters can be cold with occasional snow. Spring and autumn are mild and ideal for outdoor activities. We recommend checking the forecast before you pack.

Do I need a visa?
For EU citizens, a valid national ID card or passport is sufficient for travel to Spain. Non-EU citizens should check the current entry requirements with the Spanish embassy or consulate in their country.

Do I need vaccinations?
No specific vaccinations are required for travel to Spain. We recommend checking the latest health advice from your national health authority before departure.

Can you accommodate dietary requirements?
Yes. Please inform us of any dietary requirements, allergies, or intolerances at the time of booking, and we will work with your private chef to accommodate your needs.

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During Your Journey

What language are the journeys conducted in?
Our journeys are conducted in English and Swedish. Your guide (Elin) speaks fluent English and Swedish, and conversational Spanish.

What is the accommodation like?
You will stay in exclusive, private accommodations selected for their comfort, character, and authenticity. All rooms are based on double occupancy. A single room supplement of €70 applies for guests requiring a private room.

Can I have a single room?
Yes, subject to availability. A single room supplement of €70 applies. We may be able to match solo travellers of the same gender to avoid the supplement – please ask at the time of booking.

What kind of food will we eat?
You will enjoy authentic Spanish cuisine prepared by your private chef using fresh, local, seasonal ingredients. Meals range from traditional paella and tapas to gourmet truffle dinners. Wine and beverages are included with meals as specified in your itinerary.

How much walking is involved?
Our journeys include light walking during market visits, truffle hunts, and vineyard tours. Comfortable shoes are recommended. If you have mobility concerns, please contact us to discuss the specifics of your journey.

Is there Wi-Fi at the accommodation?
Yes, Wi-Fi is available at La Casa de Los Moyas. However, we encourage you to disconnect and immerse yourself in the experience.

What if I have a medical emergency during the journey?
Your guide will assist you in accessing medical care if needed. We strongly recommend that you have comprehensive travel insurance that covers medical expenses and emergency repatriation.

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After Your Journey

How can I share feedback about my journey?
We welcome your feedback! Please email us at [info@delatierratravels.com] with your thoughts. Your input helps us improve future journeys.

Can I book another journey with you?
Absolutely! We would love to welcome you back. As a returning guest, you may be eligible for special offers. Please contact us for more information.

Do you have a loyalty programme?
We are currently developing a loyalty programme for returning guests. Please contact us for more information.

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Still Have Questions?

If you cannot find the answer to your question here, please do not hesitate to contact us. We are always happy to help.

📧 info@delatierratravels.com

We look forward to welcoming you on an expedition into Spanish gastronomy.